Refund policy

At Shryoan, every product is made with love and packed with care. But we know that sometimes things don't go as planned — and when that happens, we're here to make it right. Please read our policy below so you know exactly how we can help you

Can I Return My Product?

Because cosmetics are personal care items, all Shryoan products are non-returnable and non-refundable for hygiene and safety reasons. This helps us make sure every customer receives a fresh, untouched product.

However, we will happily offer a replacement or refund in these three situations:

  1. Wrong Product Received - You got a different product or shade than what you ordered.

  2. Damaged Product - The product arrived broken, leaked, or crushed in transit.

  3. Defective Product - The product has a manufacturing fault.

Important: Unboxing Video is a MUST

To process any claim for a wrong, damaged, or defective product, you must share a clear, uncut unboxing video of the package.

What your video should show:

  • The sealed parcel before opening (with the shipping label visible)

  • The parcel being opened in one continuous shot (no cuts, no pauses)

  • The product and its condition as you take it out

 No unboxing video = No replacement or refund. This is non-negotiable, so we request all our customers to record a video every time they open a Shryoan parcel. It takes just a minute and protects you completely!

What your video should show:

  • The sealed parcel before opening (with the shipping label visible)

  • The parcel being opened in one continuous shot (no cuts, no pauses)

  • The product and its condition as you take it out

 No unboxing video = No replacement or refund. This is non-negotiable, so we request all our customers to record a video every time they open a Shryoan parcel. It takes just a minute and protects you completely!

How to Raise a Claim (3 Easy Steps)

  1. Contact us within 48 hours of receiving your order.

  2. Share your Order ID + unboxing video on WhatsApp or email.

  3. Sit back and relax — our team will verify and arrange your replacement or refund within 24–48 working hours.

Claim Window: All claims must be raised within 3 days of delivery. Requests received after this period cannot be accepted.

Order Cancellation

  • Once an order is placed, it cannot be cancelled.

  • Want to change your product or shade? No problem! Just contact our customer care before your order is shipped, and we'll swap it for you.

  • Once the order is shipped, no changes or exchanges are possible.

Refund Process & Timeline

If your claim is approved and a refund is applicable:

  • Prepaid Orders: Refund will go back to your original payment method.

  • Cash on Delivery (COD) Orders: Refund will be made via UPI or Bank Transfer please share your details when raising the claim.

  • Timeline: Refunds are processed within 7– 10 working days after approval.

Need Help? We're Just a Message Away 

  • Email: support@shryoan.com

  • Phone / WhatsApp: 8287848221

Support Hours: Monday to Saturday, 10:00 AM – 6:30 PM (IST)

Thank you for choosing Shryoan. Your trust means everything to us, and we're always here to make your beauty journey smooth and happy.